SERVICES

SUPPORT SERVICES

We are with you with our Support Services

The way to get high benefits from your IT investment is to,

  • To fix software errors instantly and to ensure the continuity of the system
  • To detect user errors fast
  • To keep the employee performance at the highest level by eliminating the lack of system knowledge.

We are aware of this and we are always with you with our support services.

Your request will be evaluated by our support team and will be returned as soon as possible

ERA BY NUMBERS

ERA Consulting Services

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Contracted Customer
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Annual Support Request
BRIEF INFO

FAQ

We provide intervention and solution within the SLA level and times determined according to the criticality level of the problem.
You will be prompted to login to the support system to create a “ticket” to manage this issue. We use the response and resolution times for each ticket opened, both to measure the solution provided and to monitor our own internal performance.
In order to provide a quick solution, the first response is done remotely. If the solution cannot be provided remotely, on-site intervention is performed.
When you look at the speed of reaching the solution and the cost, it is to your advantage to be contracted.
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